We want your visit to be as relaxing as possible. Here are some answers to common questions you might have about your visit:
1. How do I schedule an appointment?
Appointment times are available on a daily basis (by appointment only). We recommend calling as far in advance as possible to ensure availability. Appointments must be reserved with a credit card or a valid gift certificate number. A 24-hour notice of cancellation is required on the weekdays and 48 hours on the weekends. Please schedule online by clicking on the Appointments section (You will receive a response within 2 working days). Or call (865) 405-8722 to set up an appointment.
We accept cash, local checks, Master Card, Visa, American Express and Discover. There is a $35 fee for returned checks. Please note that tips may not be charged to a credit card. Prices for individual items and services are subject to change without notice. All sales are final.
3. How do I cancel an appointment?
Our cancellation policy is 24 hours on the weekdays and 48 hours on the weekend. Failure to reschedule of cancel your appointment with the notice required in this policy will result in full charge for the service that you scheduled.
4. Is there an age requirement?
Clients must be at least 16 years old to receive services. If under 18, services will only be provided with a parent or assigned guardian.
5. When should I arrive?
Arrive at least 15 minutes prior to your appointment to prepare for your service. Please be punctual so the clients that follow will not have to wait. Please understand that if you arrive late, you will be charged the full fee for shortened service. So, please come early (and often)!
If you are a first time client, we will ask you to fill out a confidential health history form. Afterwards your massage therapist will begin by asking you general questions to establish what treatments you are interested in and what areas you would like worked on. They will also establish if there are any conditions needing to be addressed and determine if massage or body treatments are appropriate for you.
7. Are massage and body treatments always appropriate?
No, there are several medical conditions that would make massage and body treatments inappropriate. That's why it is necessary that you fill out the health history form before you begin your session. The massage therapist will ask general health questions to rule out if you have any contraindications to massage or body treatments. It is very important that you inform us of any health problems or medications you are taking (please notify us if you have allergies, high blood pressure, circulatory problems, or any other medical issues or concerns, including medications, when making the appointment and before your treatment). If you are under a doctor's care, it is strongly advised that you receive a written recommendation for massage prior to any session. We may require a recommendation or approval from your doctor.
8. Can I receive treatments if I am pregnant?
If you are pregnant, please avoid any treatments using heat or deep pressure. For pregnant clients we recommend the Pregnancy Massage, which is a Swedish-type massage with proper positioning designed to relax the whole body. It is recommended that all expectant mothers check with their doctors before getting massage or bodywork.
9. Where will my massage session take place?
Your massage or body treatment session will take place in a warm, comfortable, quiet room. You will lie on a table especially designed for your comfort. Soft, clear music may be played to help you relax. To maintain this relaxing environment, please turn off pagers and cell phones.
10. What do I wear during the massage?
For a full body massage, most people undress completely. Your massage therapist will give you privacy and you will be asked to disrobe to your level of comfort and drape yourself with a sheet. Licensed massage therapists have been trained to discreetly drape you with sheets and towels during your treatment. So, you will be covered with a sheet at all times except the area being worked on. However, you may choose to wear underwear or a swimsuit. For body treatments you will be issued disposable underwear.
11. What should I do during a massage therapy treatment?
We want you to be comfortable! If the massage therapist wants you to adjust your position, they will either move you or ask you to move as needed. Otherwise, please change your position anytime to make yourself more comfortable. Many people close their eyes and relax completely during a session; others prefer to talk. It's up to you. This is YOUR time. Please make sure you are comfortable. It is YOUR massage, and whatever feels natural to you is the best way to relax. Do not hesitate to ask questions at any time. Please speak up! At any point during your treatment you become uncomfortable (too cold, too hot, need more or less pressure during the massage...) please let your massage therapist know.
12. Will I be allergic to the massage oils?
Most of the massage oils or lotions are hypo allergic. However, if you have sensitivity to certain types of oils or lotions please let us know.
13. How will I feel after my massage treatment?
Most people feel very relaxed. If you had a deep tissue or trigger point massage, you may experience a little soreness the following day. However, the soreness should not last. For a few days after the massage, you may experience increased energy and heightened awareness. Often, people experience freedom from long-term aches and pains. Toxins are released from your soft tissues during a massage. So, please drink plenty of water following your massage.
14. How Often Should I come In?
Some people come in once a week while others come in every two weeks or monthly. It depends on the particular condition that you are trying to treat and issues that you are trying to correct. The best results are accomplished if you come in regularly at first (weekly or even twice a week). Then, as your condition improves (after a few weeks) you decrease scheduled appointments to every other week or monthly. After achieving the results you want, arrange to come in monthly to maintain the improvements you have made. If your get massage for relaxation or stress reduction alone, you decide how often to make your appointments (weekly, bi-weekly, monthly). Schedule often and enjoy the benefits of regular massage!
15. Should I tip my massage therapist?
If you are happy with the service, the standard tip is 15%-20% of the service. All clients should feel no obligation to offer a tip. Prices do not include tips.
Take your first step toward being relaxed, energetic, and pain free!
Call (865) 405-8722 and we can help you start on your way to better health.
If you are interested in better health, more energy, better nutrition, and/or weight loss visit: http://www.mivi.net/richmondje